I support BMW Motorrad organizations, importers, and dealer networks in transforming their after sales business into measureable pertformance - directly on site, where results are created.

After Sales Performance Consulting & Execution

I work directly with After Sales leaders, service organizations, and dealer networks to improve:

Service profitability

Workshop efficiency and throughput

Customer satisfaction and retention

Operational structure and execution

Training and capability development supporting process.

Not from a distance — but on site, where results are created.

International BMW Motorrad

After Sales Experiences

Australia / Costa Rica / Cyprus / Ecuador

Great Britain / Guatemala / Italy / Iran

Japan / Jordan / Kingdom of Saudi Arabia

Korea / Kuwait / Lebanon / Malaysia

Mexico / Nigeria / Oman / Panama

Philippines / Portugal / Spain / South Africa

Turkey / United Arab Emirates / Venezuela

@ BMW Motorrad

25 New and Running Dealership Business Consulting

12 Importers Growth Coaching

9 Subsidiaries Motorrad Manager Support

8 Sample Dealer Setups for Local Dealers

36 Countries travelled with and for BMW dealers

WHY ME ! Armin Kraemer Consuting

20+ years international After Sales experience

Proven track record in profitabel dealer network

Deep understanding of dealer operations and customer processes

Hands-on implementation — not just consulting

Trusted partner for management and operational teams

I don’t deliver presentations. I deliver results.

Increased service profitability by up to 15% while reducing repeat workshop visits
Strengthened customer-centric mindset across all organizational levels through

pragmatic implementation

Optimized workflows across management, administration, and workshop operations
Delivered frequent international assignments with durations of up to three months
Developed and successfully implemented detailed on-site action plans
Designed and delivered warranty training programs for the German market
Led and coordinated the BMW Motorrad RSD web-based training program
Developed and implemented the BMW Motorrad warranty training concept (UX/VA1)
Conducted rider escort training for authorities, royal households, and presidential guards
Delivered technical training for employees and customers
Over 10 years of experience in Train-the-Trainer (TTT) programs for BMW Motorrad models
Increased gross profit by 5% across five dealerships in the German market
Author of the BMW Motorrad handbook: “Structure and Procedures for Assignments at

BMW Motorrad Importers and Dealers”

→ Extensive additional experience gained through hands-on work in international markets.

Operational Excellence in After Sales

Improving service processes, workshop performance, and operational efficiency with clear, measurable impact.

International Field Implementation

Service Profitability & Business Development

Driving sustainable financial performance in service operations.

Training & Capability Building

Developing teams, trainers, and organizations to perform at a higher level — long term.

Solving critical operational issues under real conditions

— fast, structured, effective.

What I do:

Core Expertise:

Freelance · Project-based · International · High travel availability Short-term deployment possible