motorize your business

and ride your life smoothly

ArminKraemer ©2026

What I do

After Sales Performance Consulting & Execution

I work directly with After Sales leaders, service organizations, and dealer networks to improve:

Service profitability

Workshop efficiency and throughput

Customer satisfaction and retention

Operational structure and execution

Training and capability development supporting process.

Not from a distance — but on site, where results are created

Core Expertise

Operational Excellence in After Sales

Improving service processes, workshop performance, and operational efficiency with clear, measurable impact.

International Field Implementation

Service Profitability & Business Development

Driving sustainable financial performance in service operations.

Training & Capability Building

Developing teams, trainers, and organizations to perform at a higher level — long term.

Solving critical operational issues under real conditions

— fast, structured, effective.

@ BMW Motorrad

     25  Dealership Business Consulting     

     12  Importers Growth Coaching

     9   Subsidiaries Motorrad Manager Support

     8  Sample Dealer Setups for Local Dealers

     36  Countries travelled withBMW dealers

• Increased service profitability by up to 15% while reducing repeat workshop visits
• Strengthened customer-centric mindset across all organizational levels through pragmatic implementation
• Optimized workflows across management, administration, and workshop operations
• Delivered frequent international assignments with durations of up to three months
• Developed and successfully implemented detailed on-site action plans
• Designed and delivered warranty training programs for the German market
• Led and coordinated the BMW Motorrad RSD web-based training program
• Developed and implemented the BMW Motorrad warranty training concept (UX/VA1)
• Conducted rider escort training for authorities, royal households, and presidential guards
• Delivered technical training for employees and customers
• Over 10 years of experience in Train-the-Trainer (TTT) programs for BMW Motorrad models
• Increased gross profit by 5% across five dealerships in the German market
• Author of the BMW Motorrad handbook:  “Structure and Procedures for Assignments at BMW Motorrad Importers and Dealers”

→ Extensive additional experience gained through hands-on work in international markets

INTERNATIONAL REFERENCES