motorize your business

and ride your life smoothly

ArminKraemer ©2026

After Sales Performance Consulting

I work directly with After Sales leaders, service organizations, and dealer networks to improve:

Service profitability

Workshop efficiency and throughput

Customer satisfaction and retention

Operational structure and execution

Training and capability development supporting process.

Not from a distance — but on site, where results are created

Operational Excellence

Improving service processes, workshop performance, and operational efficiency with clear, measurable impact.

International Field Implementation

Service Profitability & Business Development

Driving sustainable financial performance in service operations.

Training & Capability Building

Developing teams, trainers, and organizations to perform at a higher level — long term.

Solving critical operational issues under real conditions

— fast, structured, effective.

@ BMW Motorrad

     25  Dealership Business Consulting     

     12  Importers Growth Coaching

     9   Subsidiaries Motorrad Manager Support

     8  Sample Dealer Setups for Local Dealers

     36  Countries travelled withBMW dealers

• Increased service profitability by up to 15% while reducing repeat workshop visits
• Strengthened customer-centric mindset across all organizational levels through pragmatic implementation
• Optimized workflows across management, administration, and workshop operations
• Delivered frequent international assignments with durations of up to three months
• Developed and successfully implemented detailed on-site action plans
• Designed and delivered warranty training programs for the German market
• Led and coordinated the BMW Motorrad RSD web-based training program
• Developed and implemented the BMW Motorrad warranty training concept (UX/VA1)
• Conducted rider escort training for authorities, royal households, and presidential guards
• Delivered technical training for employees and customers
• Over 10 years of experience in Train-the-Trainer (TTT) programs for BMW Motorrad models
• Increased gross profit by 5% across five dealerships in the German market
• Author of the BMW Motorrad handbook:  “Structure and Procedures for Assignments at BMW Motorrad Importers and Dealers”

→ Extensive additional experience gained through hands-on work in international markets

INTERNATIONAL REFERENCES

CERTIFIED MASTER TRAINER OF THE BMW GROUP EXPERT LEVEL

Technical Motorcycle Training

Hands-on / Web Based / Warranty

Riders Training in Theory and "REAL LIFE"

Classic Street / Authority & Escort